MIG McAllen Insurance Group
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Win, everyday.
MIG Workspace › Dialer
Dialpad
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App 0:00
Talk 0:00
Notifications
Mic
Not connected
Good morning
— let's make it count.
Not clocked in
Start calling
Shift time
—:—
not clocked in
Dials today
0
0 this week
Appointments
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awaiting calendar
Contact rate
0%
0 / 0 dials today
Talk time
0:00
0:00 avg/call
Weekly appointment goal
— / 10
Progress will populate once the Google Calendar appointment source is connected.
Today's appointments
Google Calendar appointment source not connected yet.

Agents

Downline roster. Ready to sell means approved contract plus current AHIP plus carrier cert.
Name Home address NPN License number Ready to sell
No agents yet

Agent record
Home address
Phone
Email
NPN
TX license
AHIP
Contract summary
Carrier Status Requested Approved Writing number Cert Ready to sell Note

Contract record
Ready to sell · computed from approved plus AHIP plus cert
Appointment detail
Certification
Internal note

Next action

Saved to the dialer only in this pass.

Documents

Activity log

    Call Analytics
    Dial volume, connect rate and dispositions across the team.
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    Total Calls
    0
    Connected
    0
    Callbacks
    0
    Avg Duration
    0:00
    Build your call list
    Prospects
    Cold outreach
    Work a cold campaign and reach new leads.
    Open campaigns
    Clients
    Your book of business
    Filter your book and dial through a list.
    Start a session
    Recently viewed
    No recently viewed contacts.
    Contact Queue 0 contacts
    —
    —
    Connecting...
    0:00

    No contacts in queue.
    Search above or load a list to get started.

    Log Call Outcome
    Compliance: Don't quote coverage or premiums — route to Gerino.
    Sessions
    Resume an unfinished session or review a finished one.
    Total Sessions
    0
    Total Calls
    0
    Avg Calls/Session
    0
    Filter:
    No sessions found.
    Prospects
    Cold outreach. Create a campaign, upload leads, assign to an MSC.
    Calls
    Calls logged by agents in the dialer.
    Filter:
    No calls logged yet.
    Contacts
    All contacts
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    Appointments
    Mark each appointment Held or No-show after it occurs. Held appointments count toward MSC bonus.
    No booked appointments yet.
    No appointment selected.
    SMS Center
    Shared team inbox — texts send from (956) 305-1351.
    Messages
    Notification Center
    Everything that needs your attention — appointments, texts, and missed calls.
    Appointments today
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    Missed this week
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    Unread texts
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    Missed calls
    —
    Yesterday's appointments
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    Last 5 received SMS
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    Needs Action
    FYI
    Filter:
    No active agents found.
    Filter:
    Calls over time
    Dispositions
    AgentSessionsTotal CallsAnsweredCallbacksConnect RateAvg Duration
    Select a filter and refresh to load data.
    Filter:
    Total Sessions
    0
    Total Calls
    0
    Avg Calls/Session
    0
    No sessions found.
    Agents
    NameEmployee IDRoleStatusWeekly GoalPermissionsActions
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    General
    Connection details and call behaviour for the MIG Workspace.
    Worker URL
    Supabase Project
    Auto-Dial Delay
    5s
    Live Assist UNVERIFIED
    Forks the call audio to Deepgram and shows what is being said, in real time, in a panel on screen. It never touches the call itself. This has not been tested on a real call yet, and it bills Deepgram streaming minutes for every second it is on. Leave it off until it has been verified.
    Wrap-Time Dialing
    In auto-dial sessions the next lead starts ringing as soon as the last one is logged, so ring time replaces the countdown instead of following it. Your line is connected before the customer's phone rings, so nobody ever answers to silence. Pauses on its own after 25 consecutive automatic calls.
    System Health Checks run from the Worker cron · 7-day retention
    Loading health data…
    Recent Checks (24h)
    System Errors
    Time Clock — choose an agent
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    Service
    Preview and call your existing book of business.
    Start a session
    Filter your book and dial through a list
    Single call
    Search for one client and call now
    Recently viewed
    No recently viewed contacts.
    MIG Workspace › Dialer
    Single Call
    Recently viewed
    No recently viewed contacts.
    Manual Dial
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    Compliance: Don't quote coverage or premiums — route to Gerino.
    Carrier Lookup
    Ask about carriers and plans. Facts only — quotes and coverage advice go to Gerino.
    Facts only — for quotes, coverage advice, or recommendations, route the client to Gerino.
    Campaign
    Name ↑ City Phone Attempts Status Last called
    Incoming Call
    Unknown Caller
    —
    Priority Task
    Task
    Connect your headset
    No audio device detected. Please plug in your headset and try again.
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    Inbound · 0:00
    Unknown Caller
    —
    On call 0:00
    Line of Business
    —
    City
    —
    Date of Birth
    —
    No prior contact on record Open full profile
    Notes — saved to the call when you hang up
    Silence detected — ending call in 5s
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    0:00
    Next call in 5
    Next call in 5
    Call Script